FAQs

1. How can I contact Sgjpackging?

You can contact us using the details below:

Company: Sgjpackging
Email: support@sgjpackging.com
Phone: +45 28 90 28 45
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Denmark Time
Address: Herstedvang 7a, Albertslund 2620, Denmark

2. What payment methods do you accept?

We accept secure payment methods shown at checkout, which may include Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and other available payment options.

3. When will I be charged?

Payment is due when you place your order. Depending on the payment provider, payment may be charged immediately or authorized and captured shortly after order confirmation.

4. Where do you ship?

We currently ship within Denmark only.

5. How much does shipping cost?

Free shipping is available all over Denmark.

6. How long does processing take?

Orders are typically processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays are usually processed on the next business day.

7. How long does delivery take?

Estimated standard delivery time is 5–6 business days after dispatch Monday–Friday, 9:00 AM–5:00 PM Denmark Time, depending on the delivery address and courier service.

Delivery times are estimates only and may vary due to courier delays, public holidays, peak periods, or other factors outside our control.

8. Will I receive tracking information?

Yes, tracking information is provided when available. Please allow some time after dispatch for tracking updates to appear.

9. What if I entered the wrong shipping address?

Please contact us as soon as possible at support@sgjpackging.com.

We will try to help, but we cannot guarantee address changes once an order has been processed or shipped.

10. What is your return policy?

Return requests must be submitted within 14 days of delivery, unless a longer period is required by applicable law or otherwise stated on the website.

Items must meet our return eligibility conditions.

11. Who pays for return shipping?

Customers are responsible for return shipping unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

12. Do you charge a restocking fee?

No. We do not charge a restocking fee for approved returns.

13. When will I receive my refund?

Approved refunds are typically processed within 5–10 business days after approval. Your bank or payment provider may take additional time to post the refund.

14. What should I do if I receive a damaged, defective, or wrong item?

Please contact support@sgjpackging.com as soon as possible with your order number and clear photos where available so we can review the issue.

15. Do you offer exchanges?

We do not currently offer direct exchanges. If eligible, you may return the original item and place a new order.

16. Do you store full payment card details?

No. Payments are handled through secure payment providers. We do not store full payment card details and we do not ask customers to send payment card details by email.