Return & Refund Policy

1. Return Window

Return requests must be submitted within 14 days of delivery, unless a longer period is required by applicable law or is expressly stated on the website.

If you are a consumer in the EU/EEA, you may also have statutory withdrawal rights for eligible distance purchases, subject to legal exceptions.

2. Eligibility for Returns

To be eligible for a return, the item must:

Be unused and in its original condition
Include original packaging, tags, accessories, manuals, and included parts where applicable
Be accompanied by proof of purchase, such as an order number, receipt, or confirmation email
Be returned according to the return instructions provided by us

3. Non-Returnable Items

Returns or refunds may be refused for items that are not eligible, including where applicable:

Used, damaged, or altered items not caused by us
Items returned after the applicable return window
Personalized or custom-made items
Perishable goods
Sealed goods not suitable for return for health or hygiene reasons once unsealed
Products cut, assembled, modified, or used after delivery
Any other items clearly marked as non-returnable where permitted by law

This section does not limit any mandatory rights you may have under applicable consumer law.

4. How to Request a Return

To request a return, email support@sgjpackging.com with:

Your order number
Your full name
The item you want to return
The reason for the return
Photos, if the item is damaged, defective, or incorrect

If your return is approved, we will provide return instructions. Please do not send any item back without authorization.

5. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

We recommend using a trackable shipping service for your protection.

We do not charge a restocking fee for approved returns.

6. Exchanges

We do not currently offer direct exchanges.

If you would like a different item, size, quantity, or variation, please contact us first. If eligible, you may return the original item under this policy and place a new order.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@sgjpackging.com with your order number and clear photos where available.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, refund, repair, price reduction, or another remedy required by law.

8. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund is approved.

Approved refunds are typically processed within 5–10 business days after approval. Your bank or payment provider may take additional time to post the refund.

Refunds are usually issued to the original payment method used at checkout.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will do our best to cancel it. If the order has already been processed or shipped, the return process will apply after delivery, subject to applicable law.

10. EU/EEA Withdrawal Rights

For eligible online purchases, consumers in the EU/EEA generally have the right to withdraw from the purchase within 14 days of receiving the goods.

After notifying us of your withdrawal, you may be required to return the item within the required legal timeframe. We will process any applicable refund according to applicable consumer law.

Customers may be responsible for return shipping costs unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

11. Legal Warranty for Faulty Goods

Nothing in this policy limits any mandatory legal warranty rights that may apply under Danish or EU consumer law.

If a product is faulty, not as described, or does not function as reasonably expected, you may have additional rights under applicable law.

12. Return Address

Please contact us before returning any item. If your return is authorized, the return address is Herstedvang 7a, Albertslund 2620, Denmark

13. Contact Information

Company: Sgjpackging
Email: support@sgjpackging.com
Phone: +45 28 90 28 45
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Denmark Time
Address: Herstedvang 7a, Albertslund 2620, Denmark